A song says "In the world there are gross and cunning people ..."
most true thing.
Stupidity is wide, vast and democratic, we are full of stupid, are everywhere, you can read reviews in the journals, with their absurd views. You may wonder how can people be so stupid to have the courage to write so much nonsense, "but they are there, all-you-like also have their opinion, rather than for another, all of the worlds heads will be a really stupid. Certainly we
stupid congress, ministries, offices, courts, in the media, and no shortage of stupid leading universities schools and colleges, will fill the classrooms, and most critically, will give the classes.
Almost always, and as a rule of fate, we find the stupid key positions, placed a finger for another stupid, surround us, are everywhere, there will be street cleaners, lawyers, doctors, engineers, architects, osteologists, veterinarians, astronauts, stupid philologists and storytellers, among many professions there thus exist, the social division of labor has in its very basis, a number of stupid, no one is saved.
Everyone has committed a folly in his life, nobody can deny, that is our destiny, to live between the test and stupidity, we all have our personal account a number that will increase while live longer, experience is based on the amount of nonsense and committed us to get them learning.
The stupid that have often do not notice it, sometimes he does see it and have some dignity, hides a bit, I mean as that of pride, but rather to conceal some seem to boast of it.
So, if we mathematicians could understand the difference between the stupidity of mankind, is simple, you can be stupid at different scales, one relating the magnitude and frequency of their stupidity, simple.
Customer
Among all human specific, industry the service style much crap, I know for a friend who worked in an airline accidentally sent to a girl who traveled alone to Costa Rica, where their final destination was Los Angeles. Of course, an error committed by anyone, but in any case is a really stupid, considering he spent a lot of filters and it never happened (through neglect or negligence, a synonym of stupidity-) ask what this aircraft going to Los Angeles?, then no, the guy sat at the little girl in airplane seats and goodbye, went to the country of Costa Ricans.
She already had more than 10 years, he had the decency to inform the attendant that its destination was Los Angeles, despite the series of warnings about the final destination aboard the flight, the girl or not heard or got confused. So after all, made a stupid little for herself. But the division of responsibility, stupidity is punished is the guy who took the girl to another course.
During the time I worked in customer service I realized that customers can be stupid, there are those who buy a ticket to Dallas to go to Dulles, or leave $ 20,000 in a public restroom and then complain. Of course, who provides the service must never, for any reason to a loophole that the customer is the one who committed stupidity, never, but it has.
But more often it is the client who suffers for the stupidity of the service provider, there are cases to pave streets, common is that the cable company or internet service connected wrong, or that for the umpteenth time the receipt of electric light was placed in the mailbox of a neighbor.
Thus we have the customers suffer for the stupidity of those who serve, but remember the formula, what matters is the magnitude of stupidity and of course, the frequency.
Coffee, Benn
Two years later I made the folly of going to sit Benn's Coffee ( claim story here ), I see the profile of a friend on Facebook that the owner of that cafe published a coffee promotion in a local newspaper. In the intimacy that allows Facebook-which is public, I made a somewhat sarcastic comment than I did, but among all, had the tact not to mention the establishment.
The surprise came a few minutes later when I received an immediate alert to my post, none other than the owner of the establishment.
And boy, was a surprise, what was published was not a standard apology companies do when they have an upset customer, no, what I got was an inflammatory response is to get on equal terms with the customer.
For space and promissory no decorum in the discussion, which took a dime and diretes, who two years later it seems I'm to the surface owner of the cafe. Must see, that other clients I've noticed that the guy did not accept criticism, opportunities to improve their customers, and as such, just a draw their employees, a few months ago a friend complained about a dessert and response was "we do here."
And in customer service will make many stupid things, here is a vivid example, absolutely never to argue with an upset customer, you have to rescue him, for it is known techniques " rescue service, with simple and firm steps in order to get business sponsors, no detractors. Complain
and service experience writing on a blog or Facebook profile or Twitter is a right of every consumer, not a slander, is based on the recommendation of a place or not. There are places where one is invited to revisit, I am a client of "Fire of Brazil , a local steakhouse on the product and the attention, but above all, the day I visited, the business owner gave us personal attention, "Here things are done to suit the client, good for him and many successes, I go back and spend my money in your restaurant.
And is that primarily this is the crux of the matter is the freedom that a person has to spend money or not such a place, for me, if coffee is never return to Benn's Coffee, because apart from all not even want to think that fluids would mix your espresso, so you better leave it there.
But back to the subject matter, everyone goes along with their stupidity, what good is to highlight and learn from it, returning to spend a case like Benn's Coffee solemnly swear that I will turn to the Consumer Ombudsman, I was stupid not to do so in the beginning. Although knowing the Consumer Law so stubborn that has proven to be the owner of the cafe, I doubt we would come to an agreement, although perhaps win even a fine for not posting good prices "extra" flavor-liquor "from the menu. Stupid
left, but not to the extent of the owner, who after two years of the incident falls into that come from customers, then I suppose that the formula of stupidity is incomplete, as well as the frequency and magnitude would have to assure a tendency to infinity.
Stupidity is wide, vast and democratic, we are full of stupid, are everywhere, you can read reviews in the journals, with their absurd views. You may wonder how can people be so stupid to have the courage to write so much nonsense, "but they are there, all-you-like also have their opinion, rather than for another, all of the worlds heads will be a really stupid. Certainly we
stupid congress, ministries, offices, courts, in the media, and no shortage of stupid leading universities schools and colleges, will fill the classrooms, and most critically, will give the classes.
Almost always, and as a rule of fate, we find the stupid key positions, placed a finger for another stupid, surround us, are everywhere, there will be street cleaners, lawyers, doctors, engineers, architects, osteologists, veterinarians, astronauts, stupid philologists and storytellers, among many professions there thus exist, the social division of labor has in its very basis, a number of stupid, no one is saved.
Everyone has committed a folly in his life, nobody can deny, that is our destiny, to live between the test and stupidity, we all have our personal account a number that will increase while live longer, experience is based on the amount of nonsense and committed us to get them learning.
The stupid that have often do not notice it, sometimes he does see it and have some dignity, hides a bit, I mean as that of pride, but rather to conceal some seem to boast of it.
So, if we mathematicians could understand the difference between the stupidity of mankind, is simple, you can be stupid at different scales, one relating the magnitude and frequency of their stupidity, simple.
Customer
Among all human specific, industry the service style much crap, I know for a friend who worked in an airline accidentally sent to a girl who traveled alone to Costa Rica, where their final destination was Los Angeles. Of course, an error committed by anyone, but in any case is a really stupid, considering he spent a lot of filters and it never happened (through neglect or negligence, a synonym of stupidity-) ask what this aircraft going to Los Angeles?, then no, the guy sat at the little girl in airplane seats and goodbye, went to the country of Costa Ricans.
She already had more than 10 years, he had the decency to inform the attendant that its destination was Los Angeles, despite the series of warnings about the final destination aboard the flight, the girl or not heard or got confused. So after all, made a stupid little for herself. But the division of responsibility, stupidity is punished is the guy who took the girl to another course.
During the time I worked in customer service I realized that customers can be stupid, there are those who buy a ticket to Dallas to go to Dulles, or leave $ 20,000 in a public restroom and then complain. Of course, who provides the service must never, for any reason to a loophole that the customer is the one who committed stupidity, never, but it has.
But more often it is the client who suffers for the stupidity of the service provider, there are cases to pave streets, common is that the cable company or internet service connected wrong, or that for the umpteenth time the receipt of electric light was placed in the mailbox of a neighbor.
Thus we have the customers suffer for the stupidity of those who serve, but remember the formula, what matters is the magnitude of stupidity and of course, the frequency.
Coffee, Benn
Two years later I made the folly of going to sit Benn's Coffee ( claim story here ), I see the profile of a friend on Facebook that the owner of that cafe published a coffee promotion in a local newspaper. In the intimacy that allows Facebook-which is public, I made a somewhat sarcastic comment than I did, but among all, had the tact not to mention the establishment.
The surprise came a few minutes later when I received an immediate alert to my post, none other than the owner of the establishment.
And boy, was a surprise, what was published was not a standard apology companies do when they have an upset customer, no, what I got was an inflammatory response is to get on equal terms with the customer.
For space and promissory no decorum in the discussion, which took a dime and diretes, who two years later it seems I'm to the surface owner of the cafe. Must see, that other clients I've noticed that the guy did not accept criticism, opportunities to improve their customers, and as such, just a draw their employees, a few months ago a friend complained about a dessert and response was "we do here."
And in customer service will make many stupid things, here is a vivid example, absolutely never to argue with an upset customer, you have to rescue him, for it is known techniques " rescue service, with simple and firm steps in order to get business sponsors, no detractors. Complain
and service experience writing on a blog or Facebook profile or Twitter is a right of every consumer, not a slander, is based on the recommendation of a place or not. There are places where one is invited to revisit, I am a client of "Fire of Brazil , a local steakhouse on the product and the attention, but above all, the day I visited, the business owner gave us personal attention, "Here things are done to suit the client, good for him and many successes, I go back and spend my money in your restaurant.
And is that primarily this is the crux of the matter is the freedom that a person has to spend money or not such a place, for me, if coffee is never return to Benn's Coffee, because apart from all not even want to think that fluids would mix your espresso, so you better leave it there.
But back to the subject matter, everyone goes along with their stupidity, what good is to highlight and learn from it, returning to spend a case like Benn's Coffee solemnly swear that I will turn to the Consumer Ombudsman, I was stupid not to do so in the beginning. Although knowing the Consumer Law so stubborn that has proven to be the owner of the cafe, I doubt we would come to an agreement, although perhaps win even a fine for not posting good prices "extra" flavor-liquor "from the menu. Stupid
left, but not to the extent of the owner, who after two years of the incident falls into that come from customers, then I suppose that the formula of stupidity is incomplete, as well as the frequency and magnitude would have to assure a tendency to infinity.
("It's the customer service, stupid" based on " It's the economy, stupid )
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